- Keynote Speech I
Reliability and Survivability: The Future of Energy
Presented by Professor Way Kuo
- Keynote Speech II
DANTOTSU Management: A Company that Builds on Strengths from Generation to Generation
Presented by Mr. Masahiro Sakane
- Keynote Speech III
Understanding Excellence: Imperative for Performance Sustainability
Presented by Mr. Gregory H. Watson
- Keynote Speech IIIa
The First Ten Year Journey of ANQ
Presented by Dr. Noriaki Kano
- Keynote Speech IV
Quality – The Essence of Being!
Presented by Mr. Janak Mehta
Keynote Speech I
Reliability and Survivability: The Future of EnergyProfessor Way Kuo |
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Abstract Energy is no longer a luxury, but rather a necessity. A reliable supply not only guarantees economic development, it improves the quality of life. All existing energy sources have their pros and cons. We have to consider safety and waste management when developing nuclear energy, and strike a balance between supply, reliability, sustainability and economic development in the development of other sources. Hydropower is defined as environmentally friendly, but droughts and floods make it unreliable. Bioenergy is upheld as clean, but it may cause food shortages. Solar power is considered one of most sustainable of energy sources, but the silicon used to make the solar panels is poisonous. This talk will elaborate on the development of, and the complementary relationship between, new and existing energy sources. It will also propose plausible solutions to today’s energy problems.
Professor Way Kuo is President of City University of Hong Kong. He received the B.S. degree in Nuclear Engineering from National Tsing Hua University in Taiwan in 1972, and the Ph.D. degree in Engineering from Kansas State University in 1980, specializing in reliability engineering. His early work, Optimal Reliability Design, is deemed a classic in reliability research. Professor Kuo is acknowledged as a pioneer in designing reliability of electronics systems & nuclear energy and has made breakthroughs in nano reliability research. He was elected a Member of the US National Academy of Engineering in 2000, the youngest ethnic Chinese member at the time. He is also a Member of Academia Sinica, Taiwan, and a Foreign Member of the Chinese Academy of Engineering, one of the very few scholars awarded with such honours by academies in the US, Taiwan and mainland China. Professor Kuo pioneered the evidence-based assessment of teaching and research and has been invited by over 50 universities around the world to give talks on the result of the research. In recent years, the research report has been published in both bilingual format of English and traditional Chinese and simplified Chinese by the two Tsinghua universities in Beijing and Taiwan respectively, entitled Clarifying Some Myths of Teaching and Research. He currently serves as Editor-in-Chief of IEEE Transactions on Reliability.
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Keynote Speech II |
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"DANTOTSU Management"
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Abstract Komatsu, which recorded an operating deficit in 2001, carried out a bold reform of the business structure and achieved a V-shaped recovery. The four keywords of the reform are “Visualization of management”, “Separation of costs from growth”, “Reinforcement of strong points & Reform of weak points” and “Only one big surgery”. The three keywords of growth are “Coexistence & Co-prosperity with Asia”, “Reduction of fixed cost” and “DANTOTSU products (featuring Environmental friendliness, Safety and ICT)”. The definition of “DANTOTSU” is “To have superior advantages with which competitors won’t be able to catch up in a few years”. Today, Komatsu is providing customers with “DANTOTSU products” and “DANTOTSU product support” around the world. Komatsu is currently working to become a company that builds on strengths from generation to generation as a "Japan-based global company". Komatsu defines it corporate value as the “Total sum of trust given to Komatsu by all stakeholders”, and all Komatsu employees share “Komatsu’s strengths, beliefs that support the strengths, basic patterns of behavior as prescribed in the “Komatsu Way”. What is the leadership in promoting the reform? What can a company do to win in the global manufacturing industry? What is the “DANTOTSU management”?
About the Presenter I. Business Career
Keidanren (Japan Business Federation)
III. Special Recognition
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Keynote Speech III |
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Understanding Excellence: Imperative for Performance SustainabilityMr. Gregory H. Watson
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Abstract What does it take to have a truly excellent organization that is able to sustain a high level of performance as compared to its peers? Aristotle declared that excellence comes from habit. For an organization this means it has a disciplined way of doing its work; a habit that comes from following processes and procedures to the point of excellent control. But, some claim that an organization can come into a state of over-control where it is no longer innovative or flexible so it is also no longer able to agilely respond to changes in its environment. This also happened to the dinosaurs as they lacked the inability to rapidly fit new circumstances and it caused them to become extinct. Truly, organizations can change into rigid structures that are not responsive to competitive market forces and then they will lose their customers over time as more aligned alternatives break into the market. What is required to keep such a state of rigor mortis from happening to your organization? To achieve excellence, organizations must master two change processes: breakthrough change that creates new products, applications of products, services, or technologies that improve the way customers can do their work. This is the innovative side of management. However, it is also an imperative that organizations manage the quality and consistency of its current market offerings to control the outcomes so they remain predictable, correct problems that occur in the production, delivery, installation, and maintenance process, and improve the performance and cost-competitiveness of the product through continual efforts at improvement. This is the control side of management. Excellent organizations that sustain their performance, as judged by marketplace competitiveness, must master both the innovative and control dimensions in the process of management. This presentation will describe the theory of management control, expanding upon the theory of statistical control developed by Walter A. Shewhart and later expanded upon by W. Edwards Deming. The achievement of excellence is the objective where excellence is defined as the sustained performance of an organization as achieved incorporating innovation and control in a seamless operational strategy for advancing its profitable growth and market attractiveness.
Gregory H. Watson is an Academician and Chairman of the International Academy for Quality. He is a past-President and Fellow of the American Society for Quality and a Fellow of the Institute of Industrial Engineers. He operates a Finland-based management and engineering consulting company, Business Excellence Solutions, and is an Adjunct Professor, Industrial Engineering and Management, Oklahoma State University. Previously, Mr. Watson held executive positions at Hewlett-Packard, Compaq and Xerox. He is known for his long-term consulting to Nokia Mobile Phones in the mid-1990s turnaround of its quality crisis which enabled both its phenomenal growth and achievement of the European Quality Award. Among the honors that he most deeply prizes is being the first non-Japanese recipient of the Deming Medal from the Union of Japanese Scientists and Engineers when in 2009 he received the Deming Distinguished Service Award. He is also a recipient of the Distinguished Service Medal from ASQ and has received over twenty awards from regional and national professional quality organizations.
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Keynote Speech IIIa |
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The First Ten Year Journey of ANQDr. Noriaki Kano
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About the Presenter (multi-language version Engagements:
Dr. Kano experienced research, lecturing in classrooms and conferences and consultation by the invitation of domestic and overseas quality related organizations such as universities, societies companies, etc. The number of the countries he has visited reaches almost 60 countries. Publications: Over 300 papers books including "Attractive Quality”(Kano Method / Kano Model)", "Guide to TQM in Service Industries" (in English) and "Way to Breakthrough and Creation" (in Japanese) Honors:
Work Experiences:
Education: Completed Undergraduate & Doctoral Courses, Engineering School, The University of Tokyo
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Keynote Speech IV |
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Quality – The Essence of Being!Mr. Janak Mehta |
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Abstract Total Quality Management is a transformational process for building the Constitution of an organization for its long term sustenance in a competitive environment. Alignment of individual values with the organizational values in consonance with natural laws that govern the Planet Earth will be necessary to overcome its degradation caused by unbridled consumption. As the population grows and demographic profile changes the burden on Planet Earth grows. In this context it may help to understand the basic nature of human being and its transformational experience that contributes to the way the person behaves with respect to the surrounding environment. This study may help us to develop means to influence this behavior of an individual and the organization that would cause less harm to the environment thereby preserving Planet Earth for future generations. This is a practical guide to first understand the true nature of human being, identify the obstacles and how to substitute negative quality characteristics with the positive quality characteristics so as to unfold the essence of human being. Organizations have a role in influencing individual behavior and each individual has an obligation to strengthen the constitution of the organization and the society.
Work Experience: Honorary Work:
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